Privacy Policy
Last Updated:
Roomly is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, waitlist, app, and related services.
1. Information we collect
1.1 Information you provide
We may collect information you choose to give us, including:
Name and email address when you join the waitlist or contact us
Student email address for verification
Profile information such as age, nationality, interests, lifestyle preferences, study habits, and roommate preferences
Apartment, room, or listing details you choose to add
Photos, descriptions, and availability information for homes or rooms
Messages or communication sent through the app
Preferences and settings within Roomly
1.2 Verification information
To help keep Roomly safe and trusted, we may collect or process verification-related information, such as:
University email verification status
Student verification status
Home or listing verification status
ID verification status, where applicable
Where ID verification is used, this may be handled by a trusted third-party provider. Roomly will only process verification data where necessary for trust, safety, and fraud prevention.
1.3 Automatically collected data
We may collect basic technical and usage data to improve performance and reliability, including:
Device type
Browser or app version
Operating system
Interactions with listings, profiles, matches, and waitlist forms
Error logs and crash reports
Basic analytics about how users interact with Roomly
We do not intentionally collect special category personal data such as health information, religion, political opinions, or biometric data.
2. How we use your information
We use your information to:
Operate the Roomly website, waitlist, and app
Create and manage user profiles, apartments, rooms, and listings
Verify students, homes, and listings
Support matching between students, rooms, roommates, and homes
Enable mutual matches and in-app communication
Improve safety, trust, and fraud prevention
Personalize your experience and improve recommendations
Improve app performance, reliability, and usability
Provide customer support
Send important updates about Roomly, including launch updates and product changes
We never sell your personal data.
3. How your data is stored
We store your data securely using trusted cloud and database providers.
We use reasonable technical and organizational measures to protect your information, including access controls, encryption where appropriate, and secure infrastructure.
Only authorized team members and service providers may access personal data where necessary to operate, maintain, or improve Roomly.
4. Sharing of information
We only share information in limited cases:
With service providers
We may share data with trusted providers that help us run Roomly, such as:
Cloud hosting providers
Database and authentication providers
Analytics tools
Crash reporting tools
Email and waitlist tools
Verification providers
These providers may only process data as needed to provide their services to Roomly.
For safety and legal reasons
We may share information if necessary to:
Comply with legal obligations
Enforce our Terms & Conditions
Prevent fraud, abuse, or security issues
Protect the rights, safety, or property of Roomly, our users, or others
We do not share personal profile, matching, or verification data with advertisers.
5. Your rights
Depending on where you live, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Request a copy of your stored data
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of non-essential analytics or marketing communication
To make a request, contact us at:
6. Data retention
We keep your information only for as long as necessary to provide Roomly, maintain safety, comply with legal obligations, and improve our services.
If you delete your account or request deletion, we will remove or anonymize your personal data unless we are required to keep certain information for legal, safety, or fraud-prevention reasons.
Waitlist data may be kept until launch communication is completed or until you request deletion.
7. Children's privacy
Roomly is intended for university students and is not designed for children under 16.
We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date. Continued use of Roomly after changes are posted means you accept the updated policy.
9. Contact us
If you have questions about this Privacy Policy or how your data is handled, contact us at: